Help Center -> Appendix -> FAQs

## Appendix 3 FAQs

Q: How can my work panel be unique?
A: The user can customize the work panel: 1. Click [Custom work panel] to pop up a dialog box, untick your undesired module (by default the system checks all), and Confirm. Then the custom module will appear; 2. Or directly click the “” icon on a module to minimize, and click “” to close the module. Click the upper bar to drag and adjust its position; 3. If required to return to the default work panel, click [Restore work panel] to refresh and return to the system default.
Q: How to use a card issuer?
A: Select personnel card issue or batch card issue, and connect the card issuer to PC through USB port. Click the card number input box, and punch the card on the card issuer, then the card number will be automatically shown in the input box.
Q: What is the use of role setting?
A: Role setting has the following uses: 1. To set unified level for the same type of users newly added, just directly select this role when adding users; 2. When setting system reminder, determine which roles can be viewed.
Q: How to operate if I want to set accounts for all personnel of the Company’s Financial Department?
A: First, create a new role in system setting and configure the functions to be used for this role. Then add a user, set user information, and select the user’s role, thus adding a new account. For other accounts, do the same.
Q: What is the use of blacklist?
A: A blacklisted personnel can not achieve departure restoration, namely, this person can not be employed by the Company any longer. To modify, just modify departure information on the departure interface.
Q: How to adjust the department of a person?
A: There are the following ways to adjust personnel department: 1. In personnel list, click personnel number or click “Edit” under related operation item to show personnel details, and modify personnel department in the department item; 2. In personnel list, check the personnel requiring department adjustment, click “Adjust department”, and a dialog box will pop up, then modify the department; 3. On personnel transfer interface, click Add to pop up the edit interface, select personnel, and check department in the transfer field, and complete other information, thus completing transfer.
Q: Why my fingerprint scanner does not work?
A: Before using a fingerprint scanner, please first determine whether your fingerprint scanner is the model supported by the system. If you are not sure, please contact our technical personnel. In addition, before use, please install the supporting fingerprint scanner driver (If fingerprint scanner driver is installed on your computer, please uninstall it first before installation). After installation, restart your computer and then register fingerprint. Finally, the fingerprint scanner with ZKFinger10.0algorithm can be used only after the Company’s authorization, but it can provide you with better performance.
Q: How to upload the data in the attendance device to the system?
A: There are the following methods: 1. Use U-disk to export device data, and then import into the system from the U-disk (using the “import” function in the system); 2. Connect the device to the computer through a network cable, add attendance device into the system, and synchronize device information to upload attendance records in the device to the system; 3. For an attendance device with ADMS function, set WebServer option in the device, and then connect the device to the Internet to upload device information (upload records automatically or manually).
Q: How to adjust personnel area?
A: There are the following ways to adjust personnel area: 1. In personnel list, click personnel number or click “Edit” under related operation item to show personnel details. In department item, modify personnel area; 2. In personnel list, check the personnel requiring department adjustment, click “Adjust area” to pop up a dialog box, and modify the area; 3. On personnel transfer interface, click Add to pop up the edit interface, select personnel, check area in transfer field, and fill out other information, thus completing transfer.
Q: How to adjust personnel position?
A: There are the following ways to adjust personnel position: 1. In personnel list, click personnel number or click “Edit” under related operation item to show personnel details, and modify personnel position in the department item; 2. In personnel list, check the personnel requiring department adjustment, click “Position transfer” to pop up a dialog box, and modify the position; 3. On personnel transfer interface, click Add to pop up the edit interface, select personnel, check position in the transfer field, and fill out other information, thus completing transfer.
Q: How to adjust personnel employment type?
A: There are the following ways to adjust personnel employment type: 1. In personnel list, click personnel number or click “Edit” under related operation item to show personnel details, and modify employment type in the department item; 2. On personnel transfer interface, click Add to pop up the edit interface, select personnel, check employment type in transfer field, and fill out other information, thus completing transfer.
Q: What ways are there to close personnel attendance?
A: There are the following ways to close personnel attendance: 1. Close attendance only: In personnel list, click personnel number or click “Edit” under related operation item to show personnel details, and under the Whether check attendance or not item of attendance setting, click pull-down menu to select “No”; 2. Delete personnel: In personnel list, click “Delete” under related operation item of personnel, or check personnel and click the “Delete” above to delete this person from the system. Corresponding attendance information will be deleted; 3. Personnel departure: In personnel list, check personnel, click “personnel departure”, check “Immediately close attendance” on the edit interface. If “Immediately close attendance check” is unchecked, you can check the departed person in the departure list, and click “Close attendance”.
Q: What results will be produced after personnel departure operation?
A: The results produced after departure operation on personnel are as follows: 1. To close access control and attendance of a departed person, you can directly check “Immediately close access control” and “Immediately close attendance” when adding departure, or check the person in the departure list, and click “Close access control” and “Close attendance”; 2. The attendance records of a departed person end at the attendance closing time; 3. The access control setting of a departed person ends at the access control closing time, and the person will have no opening by card punching or multi-card opening level; 4. A departed person, if required, can be blacklisted.
Q: When will overtime occur?
A: In the following cases, overtime will appear in an employee’s attendance results: 1. During the attendance timetable, if the working duration is 0, then this duration will be calculated as overtime in the statistical results; 2. During the attendance timetable, if “Whether delay calculated as overtime” is checked, then the overtime worked by the employee will be automatically calculated as overtime. If “The timetable contains fixed overtime (minute)” is set as a number other than 0, then the overtime will be based on the value in the attendance result. If it is set as 0, then the overtime will be based on the actual overtime worked; 3. When adding temporary scheduling, if “Specify work type” as overtime, then the temporary scheduling will be calculated as overtime in the attendance result; 4. Set in attendance parameters by checking “Check-out () minutes after work calculated as overtime” (This settings must conform to the setting in 2); 5. If the employee has neither scheduling nor temporary scheduling, it will be a weekend. If there are attendance records but without holiday for working an extra shift, then the overtime will be calculated based on flexible shift.
Q: What are the relations between permitted late/ early leave, late/ early leave, and absence?
A: During the attendance timetable, permitted late/ early leave time means late/ early leave during the interval will be neglected. When exceeding this interval, late/ early leave duration will be calculated in the attendance result. Or, if “late/ early leave for N minutes” is selected for the “Work without check-in/ check-out entry is recorded as” setting, then late/ early leave duration will be calculated as per such setting. If the “Late/ early leave for over N minutes recorded as absence” duration is exceeded, the attendance will be calculated as absence. Or if “absence” is selected for the “Work without check-in/ check-out entry is recorded as” setting, then the attendance will be calculated as absence.
Q: Do user attendance in different areas differ?
A: One user can only belong to one area for corresponding daily attendance check. Attendance parameters are the same in different areas. If a user travels to another area on business, just change his attendance area in area user management in the system, without affecting his daily attendance.
Q: What are the relations between timetable duration, attendance duration, working minutes, working duration and overtime duration?
A: 1. Timetable duration refers to the working duration of an attendance timetable in the shift setting of the day. 2. Attendance duration refers to the duration between actual check-in and actual check-out. 3. Working minutes refer to working duration based on actual check-in, actual check-out, mandatory check-in and mandatory check-out. 4. Working duration: The duration worked between check-in and check-out time set in the attendance timetable, in minutes. The value entered may not be equal to the timetable duration, being greater or less, depending on corporate rules. The value, if being 0, represents overtime duration, and will not be counted as working duration. 5. Overtime duration: overtime duration is calculated in two ways. One is based on the overtime actually worked. The other is based on fixed overtime.
Q: Why corrected status needs to be set in attendance result?
A: The system’s default attendance statuses include check-in before work, check-out after work, dining start, dining end, absence, return from absence, overtime check-in, and overtime check-out, but the final attendance report may only require the statistics of check-in before work and check-out, therefore, other attendance statuses will, as per punch time, be automatically corrected to corresponding statuses. For example, if an employee’s schedule is 8:00-18:00, and the punch time 10:00, with the punch status being dining start, then the system will automatically correct it as check-in before work.
Q: How to set access levels for visitors?
A: Setting access levels is as follows: 1. In the system, add these personnel, and enter relevant information; 2. Select access levels suitable for them. If there are no suitable levels, it is required to enter the access control system to add relevant settings; 3. Set valid time, namely, the start and end dates when they need to use access levels; and 4. Uncheck the “Whether check attendance or not” item if attendance check is not required.
Q: What are the ways to cancel personnel access control settings?
A: There are the following ways to cancel personnel access control settings: 1. Close access control only: In the personnel list, click personnel number or click “Edit” under related operation item to show personnel details, and delete access levels and Personnel Group of Multi-Card Verification in access control settings; 2. Delete personnel: In the personnel list, click “Delete” under related operation item of personnel, or check personnel and click the “Delete” above to delete this person from the system. Corresponding attendance information will be deleted; 3. In “Personnel access levels settings”, delete access levels of personnel, and in “Personnel Group of Multi-Card Verification”, delete Multi-Card Opening levels.
Q: How to set access control holidays?
A: Access control holidays have three types of 1, 2 and 3. Take New Year’s Day as an example: 1. In access control holidays, add a holiday of “New Year’s Day”. Set the holiday type as 1, and the start and end times of the holiday are equally January 1; 2. During the access control time period, add an access control time period, set the three access control intervals of this holiday type 1. For example, set access control interval 1 as 8:00-20:00, and intervals 2 and 3 as null, namely Normal Close; 3. Apply this access control time period to access levels; 4. Set personnel with levels for the access levels.