Help Center -> Answer and Question

## Answer and Question

1.Client browser can not playback video pop video, preview,and Real-time monitoring page can not pop-up video:

To ensure the use IE8 and above version of the browser, client and video server in the same network segment, video control the success of the installation. If control installation failure, first discharge originally installed video control, operation "regsvr32 - u NetVideoActiveX23. Ocx" the order. Then in the browser, "tools - > Internet options - > security - > customized" of the Active control of all options all set to "enable or hint," In to open the browser, login interface, to video preview interface, operation "website all add-ons" can.

2. Electronic map, click on camera small ICONS, no video popup:

Please make sure that use IE8 and above version of the browser, client and video server in the same network segment, video control installation of success, Look at the browser whether prevent temporary window popup, if a browser to prevent temporary window popup, to allow the website popup window can be.

3. Video linkage trigger, video server did not video or client server from software download video file size is 0 KB:

To ensure the software server has set a good Timeserver function (Windows time service open, video server NTP function has been set up), Proposal would video server school time every set a little bit small. Make sure the software server and video server time accurate synchronization, ensure access controller of time And software server time keep synchronization. Linkage video time had better install more than 5 seconds, avoid the video server implementation linkage video order delay, And cause download file size is 0 KB.